What to Include in Your Message
To help us assist you efficiently, please include the following when relevant:
- Full name and the best email address for replies.
- Subject line that summarizes your request.
- Detailed description of your question, issue, or request.
- Relevant dates or timeframe, if your inquiry is time-sensitive.
- Screenshots, order numbers, or links if you are referencing a specific page or transaction.
Types of Inquiries We Welcome
- General questions about Atlanta Sparks’ services and offerings.
- Partnership, collaboration, or media requests.
- Support related to orders, accounts, billing, or technical issues.
- Feedback, suggestions, or ideas to improve our site and services.
- Event, sponsorship, or speaking inquiries.
Response Time Expectations
We strive to respond to all emails within 48 business hours. During peak periods or holidays, replies may take up to 5 business days. If your matter is urgent, please make that clear in the subject line and include any time constraints so we can prioritize appropriately.
Follow-up and Escalation
If you haven’t received a reply within the expected timeframe, please resend your original message with “Follow-up” in the subject line. For escalations, indicate the reason for escalation and any previous correspondence so we can address the issue faster.